ALEXIS THELABEL welcomes customers from around the world. Whether you're shopping locally or internationally, we're delighted to serve you.

If you need assistance before placing an order, feel free to contact us via Instagram at @ALEXIS.THELABEL.

For a more convenient shopping experience, prices may be displayed in your local currency. However, all orders are processed and charged in USD at checkout.

An order confirmation email is automatically sent once your purchase has been successfully placed.

If you cannot find it, please:

• Check your Spam or Junk folder.
• Confirm that the email address entered during checkout is correct.

If you still haven't received it,

please email:   ALEXIS.THELABEL.TEAM@GMAIL.COM

and we'll be happy to assist.

Orders can only be cancelled or modified within 24 hours of placement. Once your order has been processed or dispatched, we are unable to make any changes.

Contact us immediately via:

• Instagram: @ALEXIS.THELABEL
• Email: CONTACT@ALEXISTHELABEL.COM
• Whatsapp: +84911 888 457

Check with neighbours, building reception, and all entry points. Contact your local post office or courier with your tracking number. If unresolved, contact us within 3 days of the marked delivery date.

Record an unboxing video upon receipt and contact us within 3 days of delivery with your order number and photos of the damaged item.

Contact us immediately via:

• Instagram: @ALEXIS.THELABEL
• Email: CONTACT@ALEXISTHELABEL.COM
• Whatsapp: +84911 888 457

Yes. We offer worldwide shipping from our warehouse in Vietnam.

VIETNAM ORDERS

Orders are generally processed within 1–3 business days. Most orders are dispatched on the next business day following purchase.

INTERNATIONAL ORDERS

Please allow up to 7 business days for order processing before shipment.

Once your order has been shipped, you will receive a shipping confirmation email along with your tracking information within 1–3 business days.

Our pre-order pieces are made especially for you.

Depending on the design and production requirements, manufacturing may take approximately 15–30 business days before shipment.

Once production is complete, you will receive a notification and your order will be dispatched accordingly.

Please note that production time and shipping time are separate.

For updated production timelines, please contact us via:

• Instagram: @ALEXIS.THELABEL
• Whatsapp: +84 911 888 457
• Email: CONTACT@ALEXISTHELABEL.COM

Depending on your country, customs duties, import taxes, or additional fees may be charged by local authorities when your parcel arrives.

As regulations vary by destination, we recommend reviewing your country's import policies before placing an order.

Orders refused due to unpaid customs fees are not eligible for refunds.

• Vietnam: 1–3 business days
• USA & Canada: 5–8 business days
• Korea, United Kingdom, Austria, Belgium, Denmark, France, Germany, Netherlands, Spain, Sweden, Italy: 5–7 business days
• China: 3–7 business days
• Thailand: 6–10 business days
• Singapore, Hong Kong & Macau: 2–3 business days
• Japan, Malaysia, Indonesia, Philippines, Brunei, Taiwan & Cambodia: 3–5 business days
• UAE, Qatar & Saudi Arabia: 3–5 business days
• Australia & New Zealand: 7–9 business days
• Czech Republic, Finland, Poland, Slovakia, Bulgaria, Hungary, Ireland, Luxembourg, Slovenia, Latvia, Portugal, Estonia & Croatia: 16–18 business days
• Other destinations: 6–10 business days

Please note that delivery estimates are provided as a guide only. Shipping delays may occasionally occur due to customs procedures, incorrect shipping information, weather conditions, public holidays, or periods of high order volume.

We offer exchanges for customers within Vietnam under the following conditions.

Eligibility Requirements

• An unboxing video must be recorded immediately upon receipt of the package, clearly showing the packaging and all items received.
• Exchange requests must be submitted within 3 days of delivery.
• All original tags, labels, accessories, and packaging must remain intact until the exchange process is completed.

Exchange Conditions

• Items may be exchanged for products of equal or higher value.
• If the replacement item is priced higher, the customer is responsible for paying the difference.
• If the replacement item is priced lower, the remaining balance will not be refunded.
• Shipping costs associated with the exchange are the customer's responsibility.
• All exchange requests are subject to review and approval by ALEXIS THELABEL.

Please note that exchanges are not available for international orders.

Refunds are only available in the following situations:

• The item received contains a manufacturing defect.
• The item received is different from the item originally ordered.

Requirements

• An unboxing video must be provided showing the package and all contents upon arrival.
• Claims must be submitted within 3 days of delivery.
• All original tags, labels, accessories, and packaging must remain attached and in original condition.

Unfortunately, we are unable to accept returns, exchanges, or refunds in the following circumstances:

• An incorrect size was selected by the customer.
• The item does not suit personal preferences or body shape.
• The customer changes their mind after receiving the order.

To help ensure the best fit, we recommend:

• Reviewing our size guide carefully before purchasing.
• Contacting our team for personalized sizing recommendations before placing your order.

For assistance, please contact:

Instagram: @ALEXIS.THELABEL

Whatsapp: +84 911 888 457
Email: CONTACT@ALEXISTHELABEL.COM